Frequently Asked Questions

The Palash Club is a holistic wellness center that combines ancient Ayurvedic wisdom with modern amenities. We offer a perfect blend of five parallel medicine systems - Ayurveda, Naturopathy, Acupressure, Reiki, and Sound Therapy - under the five Tatva (elements): water, earth, air, space, and fire. Our mission is to help you achieve a healthy, stress-free life through preventive healthcare and natural healing.

The Palash Club is located at Khasra No. 107, Village Sawangi (Amgaon Deoli), Taluka Hingna, District Nagpur. You can contact us at +91 9422115180 or email thepalashclub@gmail.com for directions and more information.

Our wellness center is open daily from 6:00 AM to 9:00 PM. However, specific services and therapies may have different schedules. We recommend booking in advance to ensure availability of your preferred time slot.

Absolutely! The Palash Club is designed as a family-centered wellness destination. We offer activities and treatments that can be enjoyed individually or with family and friends. We believe in bringing families together for healing and rejuvenation.

We offer various membership plans tailored to different needs - including individual memberships, family packages, and corporate wellness programs. Each membership provides access to our facilities, services, and wellness activities. Visit our Pricing page for detailed information about membership tiers and benefits.

You can purchase a membership online through our website by visiting the Pricing page and selecting your preferred plan. Alternatively, you can visit our center in person or call us at +91 9422115180 for assistance with membership registration.

Membership benefits vary by plan but typically include access to our wellness facilities, complimentary sessions of select therapies, discounts on additional services, priority booking, access to special events and workshops, and personalized wellness consultations. Check your specific membership tier for detailed benefits.

Yes, you can upgrade your membership at any time by paying the difference. For downgrades, please contact our support team at thepalashclub@gmail.com, and changes will be applied from your next billing cycle.

Most memberships are valid for one year from the date of purchase. Some special plans may have different validity periods. You can check your membership details in your account dashboard or contact our support team.

We offer a comprehensive range of wellness services including Ayurvedic treatments (Panchakarma, herbal therapies), Naturopathy, Yoga and Meditation, Acupressure, Reiki healing, Sound Therapy, Hydrotherapy, Spa treatments, and Organic wellness cuisine. Each service is designed to balance your energy and promote holistic health.

Yes, we highly recommend booking your services in advance to ensure availability, especially for specialized therapies and consultations. You can book online through your member dashboard, call us at +91 9422115180, or visit our center.

Absolutely! Our experienced practitioners customize treatments based on your individual needs, health conditions, and experience level. Whether you're new to Ayurveda or a wellness enthusiast, we'll guide you through every step of your healing journey.

For your first visit, please bring comfortable clothing suitable for yoga or spa treatments, any relevant medical records if you're seeking therapeutic treatments, and an open mind ready to embrace holistic wellness. We provide towels, robes, and basic amenities.

Yes, we have experienced Ayurvedic practitioners and wellness consultants available for personalized consultations. Our director, Dr. Komal Kashikar, leads our team of experts who can assess your constitution (Prakriti), recommend customized treatment plans, and guide your wellness journey.

Members can book services through their online dashboard after logging in. Simply navigate to the Services section, select your desired treatment, choose a date and time slot, and confirm your booking. You'll receive a confirmation email and SMS with booking details.

Yes, you can cancel or reschedule bookings through your member dashboard or by contacting us. Please note that cancellations made less than 24 hours before the scheduled time may incur charges. Refer to our Cancellation Policy for complete details.

Cancellations made 24 hours or more before the scheduled time are eligible for a full refund or rescheduling. Cancellations within 24 hours may incur a 50% charge. No-shows will be charged the full amount. Emergency situations are evaluated on a case-by-case basis.

Yes, you can book services for family members or friends. When booking, you'll have the option to add multiple participants. Group packages and family sessions are also available at special rates.

We accept various payment methods including credit/debit cards, UPI, net banking, and digital wallets through our secure payment gateway. All transactions are encrypted and secure. We also accept cash payments at our center.

Yes, we use industry-standard encryption and secure payment gateways (Razorpay) to protect your financial information. We do not store your complete card details on our servers. All transactions are PCI DSS compliant.

Yes, you'll receive a detailed invoice via email immediately after every transaction. You can also download invoices from your account dashboard under the 'My Bookings' or 'Payment History' section.

Refunds are processed according to our Refund Policy. Generally, membership fees are non-refundable, but service bookings cancelled within the allowed timeframe are eligible for refunds. Refunds typically take 5-7 business days to reflect in your account.

Certain treatments may have restrictions based on health conditions, pregnancy, or recent surgeries. During your consultation or booking, please inform us about any medical conditions, allergies, or concerns. Our practitioners will recommend suitable treatments for your specific situation.

We maintain strict hygiene and safety protocols including regular sanitization of facilities, sterilization of equipment, use of quality organic products, trained and certified practitioners, and adherence to traditional Ayurvedic and modern wellness standards.

Yes, we prioritize organic and natural products in all our treatments and food offerings. Our Ayurvedic medicines and herbal preparations are prepared using authentic traditional methods with quality-tested ingredients. We believe in the principle that Ayurveda has side benefits, not side effects.

Our facilities include treatment rooms for various therapies, yoga and meditation halls, hydrotherapy pools, steam and sauna rooms, organic wellness café, relaxation lounges, library with wellness resources, and outdoor spaces designed around the five elements for natural healing.

Yes, we have ample parking space available for all our members and visitors free of charge.

Yes, we strive to make our facilities accessible to everyone. We have wheelchair-friendly pathways and accessible treatment rooms. Please contact us in advance if you have specific accessibility needs so we can make appropriate arrangements.

Click on the 'Sign Up' button on our website, enter your mobile number to receive an OTP, verify the OTP, and complete your profile with basic information. Once registered, you can purchase memberships and book services.

Our system uses OTP-based authentication, so you don't need to remember a password. Simply enter your registered mobile number during login, and you'll receive an OTP to access your account.

Log in to your account and navigate to the Profile or Settings section. You can update your personal information, contact details, and preferences. Make sure to save changes before logging out.

Membership cards are typically issued per individual. For family memberships, each member receives their own RFID card for facility access. Contact our support team if you need additional cards or replacements.